FAQ

Frequently Asked Questions

Is shipping free?

Shipping within Turkey is free.

Do you offer same-day delivery in Istanbul?

Yes. Same-day delivery is available for orders within Istanbul.

Do you ship internationally?

Yes, we ship worldwide with Worldwide Express Shipping.

Which payment methods do you accept?

Card payment on delivery is available. Other payment options are shown at checkout.

How does card payment on delivery work?

Choose payment on delivery at checkout and pay by card when your order arrives.

Can I return an item?

Yes. You may return an item within 14 days of delivery. Send your return request with your order number via WhatsApp (+90 546 855 29 64) or to perfectstep.ofis@gmail.com. Return shipping is paid by the buyer.

How can I track my order?

You can view your order status from the Order Tracking page with your account, or ask us on WhatsApp.

Can I register interest in a sold-out item?

You can register your request with the "Notify me" button on the product page. For current availability, message us on WhatsApp.

How can I reach you?

WhatsApp Support Line: +90 546 855 29 64. Open 7 days; weekdays 09:00–20:00, weekends 09:00–19:00.